Treating Customers Fairly
At 2Insure, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initative 'Treating Customers Fairly'
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our Commitment To You
We will:
- provide you with clear information about the products and service we offer, including fees and charges
- ascertain your individual needs, preferences and circumstances before recommending a policy
- only recommend a policy that we consider suitable for you based on our understanding of your demands and needs - and always the most suitable from the available options
- not recommend a policy if we can't find one we consider suitable
- offer advice and assistance if you have a claim
- be pleased to assist you with any subsequent changes to your policy requirements
- encourage you to ask if there's something you don't understand
- give you access to a formal complaints procedure should you become unhappy with our service
How You Can Help Us
To help us give you the most appropriate advice, we will ask you to:
- tell us as much as possible about your requirements, to enable us to properly assess what policy will be most suitable for you
- it is very important that you take reasonable care to provide complete, accurate and honest answers to the questions we ask you in arranging your insurance
- clients arranging policies (wholly or mainly) for business purposes, also have a duty of disclosure to provide the insurers with all material facts relevant to the policy, if you are not sure please ask us
- failure to provide honest and accurate information may cause your insurer to: cancel your policy, treat it as if it never existed, refuse to pay a claim in full or at all, revise the premium, change the excess or the extent of cover.
- let us know about changes that might occur during the lifetime of your policy or at renewal so we can ensure that your policy continues to provide suitable cover
- let us know if there is any aspect of our service, or a product we have discussed or recommended that you do not understand
- tell us if you think there are ways we can improve our service
Thank you for choosing 2Insure
