Contact Us                          0121 693 7232

Contact Details

Map and Directions 

32 Station Road
Acocks Green
Birmingham
West Midlands
B27 6DN

Telephone Number

Email Addresses

Regulation

2insure is a trading name of Vauntage Insurance Brokers Ltd .

Vauntage Insurance Brokers Ltd are registered in England - 3105867
Registered Office - 32 Station Road Acocks Green Birmingham B27 6DN

Vauntage Insurance Brokers Ltd are authorised and regulated by the Financial Conduct Authority(FCA) - 311976.
You can check these details on the FCA's register by visiting the FCA's website www.fca.org.uk or by contacting the FCA on 0800 1116768

Data Protection - We are commited to safeguarding your data. We will only discuss your policy with you unless you give us permission to speak to another person on your behalf

Financial Crime - We have robust procedures in place with regard to Data Security, Anti-Money Lanundering, Anti-Bribery and Corruption to protect you and ourselves from Financial Crime

Treating Customers Fairly 


Please click above for our treating customers fairly commitment

Complaints

Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.

Should you need to make a complaint, please contact our Complaints Manager using any of the following methods:

In person

In writing – David Conway, 32 Station Rd, Acocks Green, Birmingham B27 6DN

By telephone – 0121 693 7232

By email – vauntage@hotmail.co.uk

The Financial Ombudsman Service (FOS) offer eligible complainants a free independent service for resolving disputes. You may contact the FOS by:

  • Calling their consumer helpline on:
    0800 0 234 567 (free for people phoning from a "fixed line"), or
    0300 123 9 123 (free for mobile users who pay a monthly charge
    for calls to numbers starting 01 or 02)
  • Writing to them at: The Financial Ombudsman Service

    Exchange Tower

    London E14 9SR
  • In our Client Complaint Procedure.
  • In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which we can provide you with, or it is available to download from the Financial Ombudsman Service website.

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